A note from the CEO of iD Tech
Updated March 18, 2020
Dear iD family and guests,
Our Virtual Tech Camps, Online Private Lessons, and on-campus summer programs are on, and we’re responding with passion and empathy to find solutions for you and your family, right now.
As a husband, father of three, and leader of our family company, I know how important it is to take the COVID-19 (Coronavirus) developments seriously. This page will be updated as necessary to keep you informed.
Our 21 years of operational excellence, leadership status in the technology education space, and deep resources have prepared us better than anyone to adapt to changing conditions, ensuring an awesome (and safe!) experience for your child, both online (sessions available now) and on campus. We’ve organized the below information in a Q&A format, doing our best to anticipate your questions.
- My kids need something to do, right now. But I want flexibility. Can you help? Jump to answer >
- Do you anticipate any interruptions to your programs? Jump to answer >
- Should I be confident in enrolling today? What if my plans change? Jump to answer >
- What’s your cancellation policy? Jump to answer >
- I've heard that COVID-19 is not harming kids. But what more can you tell me? Jump to answer >
- What are you doing to ensure the health and wellness of students and staff? Jump to answer >
1. My kids need something to do, right now. But I want flexibility. Can you help?
The thought of our kids being home all day right now? And all day in the summer? Oh my! iD Tech will be here for you! You can be confident to register today and make unlimited changes—with no fees—up to 14 days before the start of your online or on-campus session.
2. Do you anticipate any interruptions to your programs?
Our online programs are available right now with our spring and summer Virtual Tech Camps and Online Private Lessons. As of now, 100% of our on-campus locations are open for the summer. We have multiple options available for you in the event that we will need to postpone your week of an on-campus program. We have a dedicated team that meets daily to monitor the situation, and we have direct lines to every university, state and local agencies, health organizations, and other experts.
Should a change occur, and should we need to postpone your week of camp, we’ll notify you with as much warning as possible.
3. Should I be confident in enrolling today? What if my plans change?
Yes. You can register with confidence, especially considering you may need more flexibility this year than normal. Please note that hundreds of families are enrolling each day, and, like you, have the flexibility to make unlimited changes.
Here is our Peace-of-Mind Policy:
- YOU CAN MAKE UNLIMITED CHANGES—with no fees—to courses, dates, and locations up until 14 days before the start of your session. Within 14 days, we’ve prepared for your arrival with staff/facilities, etc. and we apply a change fee of $50 for Virtual Tech Camps, $250 for iD Tech Camps and Alexa Café, $500 for iD Tech Academies, and $1,000 for AcademyNEXT.
- FAIR CANCELLATION OPTIONS: If you cancel more than 14 days before the start of your session, you can choose to receive a FULL VOUCHER for next season, or transfer your tuition to our Virtual Tech Camps (and receive a voucher for any remaining balance, fully transferable to friends or family). Respectfully, no vouchers will be issued if you cancel within 14 days of your start date.
- CAMPUS POSTPONEMENT: If there is a campus postponement, you have the option to 1) attend an alternate location or date this or next season or 2) be automatically enrolled in our Virtual Tech Camp for the corresponding dates (and receive a voucher for any remaining balance, fully transferable to friends or family, for next season).
4. What’s your cancellation policy?
Please refer to questions 1 through 3 above. Our goal is to be transparent, fair, and to be the highlight of your student’s spring and summer, be it with our award-winning on-campus programs, Virtual Tech Camps, or Online Private Lessons. We are here to make sure that your kids have something to look forward to and continue learning technology right now and through the summer.
5. I've heard that COVID-19 is not harming kids. But what more can you tell me?
We are exceedingly grateful that the virus continues to be extremely low risk to children; the most severe cases have been reported in adults, not kids. If infected, children exhibit very mild symptoms.
Nonetheless, safety is our priority, and our team is trained to respond to any scenario swiftly and responsibly in regards to our on-campus programs. For over 20 years, we have been accredited by the American Camp Association, ensuring we follow their health and safety standards. We prioritize student safety and risk management above all else. We have also been monitoring the COVID-19 situation daily since it surfaced in December of 2019. We’ll continually evaluate our policies and procedures as new information is released.
6. What are you doing to ensure the health and wellness of students and staff?
In relation to our on-campus summer programs, each year we prepare for the possibility of a communicable disease affecting our programs. With 21 years of experience, we have successfully navigated communicable disease outbreaks such as Measles, Norovirus, SARS, and H1N1.
Good hygiene habits, regularly disinfecting spaces, and frequent and thorough hand washing are easy preventative measures for all illnesses. We employ the camp industry standards of the American Camp Association and the recommendations of the Centers for Disease Control. This year, we have incorporated the recommendations from the World Health Organization into our procedures. Further precautions may be put in place as the current health situation and public health recommendations evolve.
Our summer staff follows these protocols to prevent and respond to illness:
- Staff confirms with families during check-in that their student is in good health, has not been exposed to a communicable disease, and has not had flu-like symptoms in the past 14 days.
- Staff regularly wipes down and disinfects computer mice, keyboards, doorknobs, and commonly touched areas.
- Staff escorts students to the restrooms before and after lunch, promoting frequent and thorough handwashing techniques: 20 seconds using soap and warm water. Hand sanitizer is also widely available.
- Staff reiterates good coughing/sneezing etiquette (using tissue or covering coughs and sneezes with the fold of the arm).
- If staff or students have a temperature of 100 degrees or greater or other relevant symptoms, they will be kept isolated while waiting to go home.
On behalf of our entire team, we look forward to serving you right now with our spring Virtual Tech Camps and Online Private Lessons, and later with our summer Virtual Tech Camps and on-campus summer programs. Hundreds of parents are enrolling every day, and we hope you will, too. Thank you for your patience, trust, and confidence in our team. I will update this page as any significant developments occur. Until then, let’s get ready for camp!
CEO, iD Tech